Privacy Policy

Last updated: 23 October 2026

Introduction

Praanah Wellness ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

Information We Collect

We collect the following types of personal information:

  • Contact Information: Your name, email address, and phone number when you fill out forms on our website or contact us directly.
  • Session Notes: Notes taken during wellness sessions to personalize your experience and track your progress. These are kept confidential and stored securely.
  • Communication Records: Messages you send us through our contact forms or email.

Third-Party Services

We use the following third-party services to operate our business:

  • Razorpay: Payment processing is handled by Razorpay. We do not store your payment card details. Razorpay's privacy policy governs how they handle your payment information.
  • Brevo: Email delivery and marketing communications are managed through Brevo. When you subscribe to our mailing list, your email address and name are stored with Brevo.

How We Use Your Information

We use your personal information to:

  • Provide and personalize our wellness services
  • Respond to your enquiries and booking requests
  • Send you session reminders and follow-up communications
  • Send marketing communications (only with your consent)
  • Improve our services based on feedback

Consent

We collect your personal information only with your consent. When you submit a form on our website, you are consenting to the collection and use of your information as described in this policy. For marketing communications, we require explicit opt-in consent.

You may withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact information: Retained while you are an active client and for {{TBD:RETENTION_PERIOD}} thereafter.
  • Session notes: Retained for the duration of our professional relationship and for {{TBD:RETENTION_PERIOD}} after your last session.
  • Marketing list subscribers: Retained until you unsubscribe.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.

Cookies

Our website uses only essential cookies required for basic functionality. We do not use tracking or advertising cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]